At Imperium 9 Casino, safeguarding your personal information is one of our highest priorities. This privacy policy explains in plain language how we collect, use, store, and protect the personal data of every player who visits imperium9casino-au.com. We are fully committed to compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). By registering an account and using our services, you acknowledge and agree to the practices described in this Imperium 9 Casino privacy policy. If you have any questions, our Data Protection Officer is always available to assist you.
1. Who We Are — Identity of the Data Controller
Imperium 9 Casino is operated by a company incorporated and registered in Curaçao, licensed by the Government of Curaçao under a valid gaming licence. As the entity that determines the purposes and means of processing your personal data, this company acts as the data controller for all information collected through imperium9casino-au.com.
If you wish to contact us regarding any matter related to data protection, privacy, or the exercise of your privacy rights, please reach out to our dedicated Data Protection Officer:
- Email: [email protected]
- Support email: [email protected]
- Response time: Within 48 business hours
2. What Personal Data We Collect
Imperium 9 Casino collects a range of personal information to provide you with a safe, legal, and enjoyable gaming experience. The categories of user data we gather include, but are not limited to, the following:
2.1 Identification & Contact Data
- Full legal name, date of birth, and gender
- Residential address, city, state, and postcode
- Email address and telephone number
- Copies of government-issued identity documents (passport, driver's licence) submitted during KYC verification
2.2 Financial Data
- Payment method details (card numbers are tokenised; full numbers are never stored)
- Bank account or e-wallet identifiers (PayID, Skrill, Neteller, Neosurf, Paysafecard, Bitcoin, Ethereum, Litecoin, etc.)
- Transaction history: deposits, withdrawals, and associated amounts
- Source-of-funds documentation where required under Australian AML obligations
2.3 Gaming Activity Data
- Game sessions, wagers placed, wins and losses
- Bonus usage and wagering progress
- Responsible gambling preferences (limits, cooling-off periods, self-exclusion elections)
- VIP programme tier and cashback history
2.4 Technical & Device Data
- IP address, browser type and version, operating system
- Device identifiers and screen resolution
- Session timestamps and duration
- Log files automatically generated by our servers
2.5 Communication Data
- Live chat transcripts with our 24/7 support team
- Email correspondence sent to or received from [email protected]
- Promotional preferences and opt-in/opt-out records
2.6 Sensitive & Third-Party Data
In limited circumstances — for example, when processing a self-exclusion request or verifying a responsible gambling concern — Imperium 9 Casino may collect sensitive personal information relating to your health or financial vulnerability. We handle such data with the highest degree of confidentiality and only with your explicit consent or where legally required. We may also receive personal data about you from third parties such as payment processors, fraud-detection partners, and identity verification agencies.
3. How We Collect Your Data
Data collection at Imperium 9 Casino occurs through multiple channels:
- Direct input: Information you enter when registering, completing your profile, making deposits or withdrawals, or contacting customer support.
- Automated technologies: Cookies, web beacons, pixel tags, and similar tracking tools that gather technical and behavioural data as you browse our site.
- Third-party sources: Identity verification providers, payment processors, and fraud-prevention agencies that share data about you to fulfil legal obligations.
- Device permissions: Where you grant permission, geolocation data to confirm your jurisdiction eligibility.
4. Purposes of Data Processing
We process your personal information for the following clearly defined purposes. Imperium 9 Casino data processing is always proportionate, lawful, and limited to what is strictly necessary:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining, and securing your player account | Contractual necessity |
| Service Provision | Delivering games, processing payments, managing bonuses | Contractual necessity |
| KYC / AML Compliance | Verifying your identity and source of funds as required by law | Legal obligation |
| Fraud Prevention & Security | Detecting and preventing fraudulent, abusive, or illegal activity | Legitimate interest / Legal obligation |
| Responsible Gambling | Monitoring gaming behaviour, enforcing limits and self-exclusion | Legal obligation / Legitimate interest |
| Marketing & Communication | Sending promotional offers, newsletters, and service updates | Consent / Legitimate interest |
| Service Improvement | Analysing usage data to enhance the platform and user experience | Legitimate interest |
| Legal & Regulatory Reporting | Complying with reporting obligations to authorities in Curaçao and Australia | Legal obligation |
5. Cookie Policy
The Imperium 9 Casino cookie policy governs how we use cookies and similar technologies on imperium9casino-au.com. Cookies are small text files placed on your device that help us deliver a smoother, more personalised experience. Below is a summary of the types of cookies we use:
5.1 Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features such as secure login, session management, and navigation. Without them, services you have requested — such as accessing your account or making a deposit — cannot be provided. No consent is required for essential cookies.
5.2 Analytical Cookies
Analytical cookies (e.g., Google Analytics) help us understand how players interact with our platform by collecting aggregated, anonymised data on page views, session durations, and navigation paths. This data collection allows us to identify areas for improvement without identifying you individually.
5.3 Functional Cookies
Functional cookies remember your preferences — such as your chosen language, currency display, or game lobby layout — so you do not have to reconfigure them on every visit. They enhance your personal experience without tracking you across external sites.
5.4 Marketing Cookies
With your consent, marketing cookies allow us and our advertising partners to deliver targeted promotions and measure the effectiveness of our campaigns. You can withdraw consent for marketing cookies at any time via our cookie preference centre, accessible from the footer of every page.
5.5 Managing Your Cookie Preferences
You may adjust or withdraw your cookie consent at any time by:
- Clicking the Cookie Settings link in the website footer
- Adjusting your browser's built-in privacy settings to block or delete cookies
- Using browser extensions designed for cookie management
Please note that disabling certain cookies may limit the functionality available to you on Imperium 9 Casino.
6. Sharing Your Data with Third Parties
Imperium 9 Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we do share user data with carefully selected partners under strict contractual and legal obligations:
6.1 Payment Processors
To process deposits and withdrawals, we share relevant financial personal information with authorised payment providers including Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency processors for Bitcoin, Ethereum, and Litecoin transactions. These partners are bound by their own stringent data security standards and may not use your data for any other purpose.
6.2 Identity Verification & AML Partners
To satisfy KYC obligations before your first withdrawal, we may share identification documents and personal data with accredited identity verification agencies. These transfers are carried out under legally binding data-processing agreements ensuring full data protection compliance.
6.3 Regulatory Authorities
We are legally required to disclose user data to competent regulatory and law-enforcement authorities — including the Curaçao gaming regulator and, where applicable, Australian authorities — when required by law, court order, or regulatory directive.
6.4 Technology & Software Partners
Our platform is powered by leading game providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. These providers may receive limited technical user data (such as session tokens) necessary to deliver their games. They are contractually obligated to handle this data with appropriate confidentiality.
7. International Data Transfers
Because Imperium 9 Casino is operated from Curaçao and relies on partners located across multiple jurisdictions, your personal data may be transferred to and processed in countries outside Australia. Whenever such transfers occur, we ensure they are protected by one or more of the following safeguards:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions recognising the destination country's data protection framework
- Binding corporate rules or equivalent enforceable commitments
- Your explicit consent, where required
We never transfer your data to jurisdictions that do not offer an adequate level of protection for personal information.
8. Data Security
Imperium 9 Casino data security is built on industry-leading technical and organisational measures designed to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our key information security controls include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and our servers
- Advanced firewalls and intrusion-detection systems protecting our infrastructure
- Data encryption at rest for sensitive records stored in our databases
- Access controls ensuring that only authorised personnel can access personal data
- Regular security audits and penetration testing by independent cybersecurity specialists
- RNG certification by accredited independent laboratories, ensuring game fairness and data integrity
- Mandatory KYC verification before the first withdrawal to prevent identity fraud
While no system can guarantee absolute data security, we continuously review and enhance our information security practices to minimise risk. In the event of a data breach that poses a risk to your rights and freedoms, Imperium 9 Casino will notify you and the relevant supervisory authority as required by law.
9. Data Retention
Imperium 9 Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. The general data storage periods we apply are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity records | 5 years after account closure | AML / KYC legal obligations |
| Financial transaction records | 7 years | Tax and financial regulatory requirements |
| Gaming activity logs | 5 years | Regulatory compliance & dispute resolution |
| Communication records | 3 years | Customer service & legal claims |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of lawful marketing |
| Technical / log data | 12 months | Security monitoring |
After the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you. Where anonymisation is used, the resulting data may be retained indefinitely for statistical and analytical purposes.
10. Your Privacy Rights
Under the Australian Privacy Act 1988, the Australian Privacy Principles, and — where the GDPR applies — EU data protection law, you enjoy a robust set of privacy rights in relation to the personal data held by Imperium 9 Casino. We are committed to honouring these rights promptly and transparently.
10.1 Right of Access
You have the right to request a copy of the personal information we hold about you, along with details of how it is being used. Submit your request by emailing [email protected], and we will respond within 30 days.
10.2 Right to Correction
If any personal data we hold is inaccurate, incomplete, or out of date, you have the right to request its correction. You can update basic account details directly in your profile settings or contact our Data Protection Officer for more complex amendments.
10.3 Right to Deletion ("Right to Be Forgotten")
You may request the erasure of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. Please note that Imperium 9 Casino may be required to retain certain data to fulfil legal obligations (e.g., AML records) even after an erasure request.
10.4 Right to Restriction of Processing
In certain circumstances — for example, while a dispute about data accuracy is being resolved — you have the right to request that we restrict the data processing of your personal information to storage only.
10.5 Right to Data Portability
Where processing is based on your consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transmitted directly to another controller where technically feasible.
10.6 Right to Object
You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis, including profiling for marketing purposes. If you object to direct marketing, we will cease processing your data for that purpose immediately.
10.7 Right to Withdraw Consent
Where we process your personal data based on your consent (e.g., marketing communications or non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
10.8 How to Exercise Your Rights
To exercise any of the privacy rights described above, contact our Data Protection Officer at [email protected]. We will acknowledge your request within 5 business days and fulfil it within 30 days (or notify you if an extension is required). We may ask you to verify your identity before processing your request to protect your confidentiality.
11. Responsible Gambling & Data
Imperium 9 Casino takes responsible gambling seriously. As part of our commitment to player welfare, we collect and process personal data related to your gambling behaviour to:
- Apply and enforce deposit limits, bet limits, loss limits, and session time limits you have set
- Monitor for signs of problem gambling and intervene proactively where appropriate
- Process cooling-off requests (24 hours, 48 hours, 7 days, or 30 days) and self-exclusion elections (6 months, 1 year, 5 years, or permanent)
This processing is carried out under a combination of legal obligation and legitimate interest. Data collected for responsible gambling purposes is treated with the strictest confidentiality and is not used for marketing or promotional purposes.
12. Children's Privacy
Imperium 9 Casino strictly prohibits access by minors. Our services are intended solely for adults aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that we have inadvertently collected data from a minor, we will delete it immediately and close the associated account. If you believe a minor has registered on our platform, please contact [email protected] without delay.
13. Third-Party Links
Our website may contain links to third-party websites, including payment gateways and responsible gambling resources. This Imperium 9 Casino privacy policy applies only to imperium9casino-au.com. We are not responsible for the data protection practices of external sites and encourage you to review their individual privacy notices before sharing any personal information.
14. Supervisory Authority — Your Right to Complain
If you are dissatisfied with how Imperium 9 Casino has handled your personal data or responded to your privacy rights request, you have the right to lodge a complaint with the relevant supervisory authority:
- Australia: Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au
- EU/EEA residents: Your national data protection authority as listed on the European Data Protection Board website
We encourage you to contact us first at [email protected] so we have the opportunity to resolve any concerns directly before you escalate to a supervisory authority.
15. Updates to This Privacy Policy
Imperium 9 Casino reserves the right to update this privacy policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or a prominent notice on the website before the changes take effect. The date of the most recent revision will always be displayed at the top of this page. Continued use of the platform following notification constitutes your acceptance of the revised Imperium 9 Casino privacy policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Frequently Asked Questions (FAQ)
What personal data does Imperium 9 Casino collect?
Imperium 9 Casino collects a range of personal information including your name, address, date of birth, contact details, payment information, gaming activity records, and technical data such as your IP address. Full details are set out in Section 2 of this Imperium 9 Casino privacy policy. All data collection is carried out in accordance with the Australian Privacy Act 1988.
How does Imperium 9 Casino use cookies?
We use four categories of cookies: essential, analytical, functional, and marketing. Essential cookies are required for the site to function; the others are subject to your consent. You can manage your cookie preferences at any time via our cookie policy preference centre. For full details, see Section 5 of this privacy policy.
Is my financial data safe with Imperium 9 Casino?
Yes. Imperium 9 Casino data security standards include 256-bit SSL/TLS encryption for all data in transit, encrypted data storage for sensitive records, and strict access controls. Card numbers are tokenised and never stored in full on our servers. Our information security infrastructure is regularly audited by independent specialists.
How can I exercise my privacy rights?
You can exercise any of your privacy rights — including access, correction, deletion, portability, or objection — by emailing our Data Protection Officer at [email protected]. We will respond within 30 days. Imperium 9 Casino is committed to honouring all privacy rights granted under the Australian Privacy Principles and, where applicable, the GDPR.
Does Imperium 9 Casino share my data with third parties?
Imperium 9 Casino shares your personal data only with strictly necessary third parties: payment processors, identity verification providers, game software suppliers, and regulatory authorities as required by law. We never sell your user data or share it for third-party marketing purposes without your explicit consent.
Who can I contact about data protection concerns?
For any questions about Imperium 9 Casino data protection, your personal information, or this privacy policy, please contact our Data Protection Officer at [email protected]. If your concern is not resolved, you may also contact the OAIC (Office of the Australian Information Commissioner) at www.oaic.gov.au.
How long does Imperium 9 Casino retain my data?
Data storage periods at Imperium 9 Casino vary by data type but generally range from 12 months (technical logs) to 7 years (financial records), in line with Australian and international legal requirements. Once the applicable period expires, your personal data is securely deleted or anonymised. See Section 9 for the full data storage schedule.
What should I do if I suspect a data breach?
If you suspect that your personal data or account has been compromised, contact our 24/7 live chat or email [email protected] immediately. Imperium 9 Casino has a formal incident-response procedure and will notify affected players and the relevant supervisory authority in accordance with applicable data protection law.